In our business the customer comes first and we have a good understanding of the industry needs to ensure that records are obtained in a timely and efficient manner whether they are obtained via subpoena or HIPAA authorization. We have a dedicated team of follow up expeditors whose job is to follow up on each and every request and we maintain constant contact with the Custodians to ensure the documents are produced accordingly. We also notify our customers immediately of any problems or delays via e-mail or telephone so that everyone is on the same page. In addition our Subpoena Services can be accessed via our website and customers can place an order on-line and/or check the status of their request and see our LIVE up to date progress notes 24/7. Our website is also used as a web repository for our clients who wish to download their requested records themselves. Titan Legal provides a User ID and Password for each law firm to access the records and our web-ordering system via our secured website.